Credit Card Help

Are you experiencing problems logging in to PayPal to process your purchase/donation? Here are some things to look for, common problems that are often easy to fix. All of these instructions apply to the PayPal secure web site, and if you fail a few times, a window will pop open that gives you a phone number to call.

Please note: The most common problem users experience is your browser will not accept "cookies" from PayPal. You can find instructions to remedy that for Internet Explorer on a PC below.

If you need help logging in, consider the following:

• Your email address cannot contain any spaces.
• Be sure you use your email address and not your name.
• Be sure to include ".com" at the end of your email address (or relevant domain name).
• If you no longer have access to your email address, you must log in with your old email address. Then you may change your email address in the preferences section of your account.

Are you having difficulty because of a problem with your password?

• Your password cannot contain any spaces.
• Your password must be at least eight (8) characters long.
• Your password is case sensitive. Please make sure you have properly included any capital letters.
• If you have forgotten your password, we can reset your password.

Are you using a browser that doesn't support cookies, or do you have cookies disabled? Your browser must support cookies, and the option must be enabled in order for you to log in. This is for your security and convenience, so that you don't have to log in with your password every time you view a new page. To enable cookies, see the online Help for your browser or follow these instructions for Internet Explorer (IE) on a PC:

• In IE, go to the menubar to Tools==>Internet Options.
• Click on the "Pivacy" tab. Near the bottom of that window is a section called "Web Sites" and there you click on the "Edit" button.
• In the "Address of Web site:" box type "www.paypal.com" and click on the "Allow" button.
• Click the "Okay" buttons enough to get out of Internet Options, then quit IE and start it up again (to have the changes take effect) then try to make your purchase/donation once more.

To return to the HSM homepage, click here.